Last Updated Date: June 5, 2014

TransitReserve (“TransitReserve,” “We” or “Us”) provides this privacy policy (this “Privacy Policy”) to inform you of our policies and procedures regarding the collection, use, and disclosure of certain information we receive from users of our website accessible at (the “Site”). Unless otherwise defined herein, capitalized words have the meanings set forth in the TransitReserve Terms of Service available at, which incorporates this Privacy Policy.



Personal and Anonymous Data. We collect Personal Data and Anonymous Data from you when you visit our Site or use our Services, when you send us information or communications, and/or when you submit content or enter into transactions in connection with our Services. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with you, not linked to your Personal Data, and does not permit your identification as an individual person.

Personal Data You Provide to Us. When you register to use the Services or create a TransitReserve Account, we may collect certain information, such as your username, password, name, company name, telephone number, and e-mail address. We also collect Personal Data that you provide to us as you use the Services, including, but not limited to: (1) information identifying your physical location at a point in time and (2) mobility impairments necessitating special transport accommodations. In addition, if you provide us feedback or contact us via e-mail, we may collect your name and e-mail address, as well as any other content included in the e-mail that you submit to us, in order to send you a reply.

Personal Data Collected via Technology. We collect Personal Data and Anonymous Data from you based on your use of the Site and Services, directly and indirectly using third party tools. Like most Internet services, we automatically gather this Personal Data and Anonymous Data and store it in log files each time you visit our website or access your account on our network.

Our servers (which may be hosted by a third party service provider) collect Personal Data and Anonymous Data from you, such as browser type and version, operating system, platform, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, a date/time stamp for your visit, and other demographic information.

We use cookies and navigational data like Uniform Resource Locators (URL) to gather Personal Data and Anonymous Data such as the date and time of your visit, the solutions and information for which you searched and which you viewed, and the sites you visited before and after visiting the Site. We also use cookies to collect, store and sometimes track Personal Data and Anonymous Data for statistical purposes to improve the Site and Services. We also use a cookie to save your settings and to provide customizable and personalized services. A “cookie” is a small data file that can be placed on your hard drive when you visit certain websites. You can usually set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, be aware that if you disable cookies we may not be able to provide you with the full range of services available through our Site. Additionally, be aware that if you visit other websites you may be required to accept cookies.

We may use clear gifs or other data files or identifiers to track Personal Data and Anonymous Data for statistical purposes and to improve and develop the services we provide. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are placed on a user”s hard drive, clear gifs are embedded invisibly on web pages.


In general, Personal Data you submit to us is used to provide you with a customized experience, to aid us in serving you better, and to respond to your requests. We use your Personal Data to:


Disclosure to Related Third Parties. Except as we explicitly state at the time we request information, or in this Privacy Policy, we do not buy, sell, trade, share, or rent the Personal Data collected through our Services to third parties. We may, however, share your Personal Data with: (1) third parties under contract to perform functions (such as data analysis, e-mail services, technical support, etc.) on our behalf; (2) successor in interest to our company, or any acquirer of all or a portion of our assets, if such assets include Personal Data; (3) any TransitReserve parent company, subsidiary, joint venture, or other company under common control with TransitReserve (collectively, “Affiliate”). In such case, we will require that any third party service provider, successor in interest, or Affiliate agree to protect the confidentiality, security, and integrity of Personal Data to this same degree as this Privacy Policy.

Necessary Disclosure. We may disclose information you provide (including Personal Data) if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend the rights or property of us or other TransitReserve Users; (3) to enforce this Privacy Policy or our Terms of Service; or (4) act in an emergency to protect someone’s safety.

Payment Information. All financial and billing information that we may collect through the Site is used solely to bill for the Services. We do not use this billing information for marketing or promotional purposes. We may use third party service providers to manage billing and payment, including, without limitation, credit card processing. In such cases, you acknowledge that you may be required to leave the Site in order to provide certain information to such third party service providers. Any Personal Data you provide to third party service providers will be subject to that third party service provider’s privacy policy and terms of use, and not to this Privacy Policy or the TransitReserve Terms of Service.


The Site may contain links to third party websites and content from such third parties. Such links and content are not endorsements, authorizations or representations of our affiliation with that third party. We are not responsible for the privacy practices or the content of third parties. TransitReserve Users should check the privacy policies of these third party websites. This Privacy Policy only covers this Site and the Services and does not cover any other websites.


Our Services are not directed to children under the age of thirteen, and we do not knowingly collect any Personal Data from children under thirteen.


This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your Personal Data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our website. Any material changes to this Privacy Policy will be effective upon the earlier of 10 calendar days following our dispatch of an e-mail notice to you or 10 calendar days following our posting of notice of the changes on our site. These changes will be effective immediately for new users of our Services. At all times you are responsible for updating your Personal Data to provide us with your most current e-mail address. If the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of Personal Data that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your Personal Data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of the Services, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.


Questions regarding this Privacy Policy or the practices of this Site can be addressed by e-mailing us at